If you share your computer with others, they might have logged in to their accounts that do not have active subscriptions. You must use the same Microsoft account you used to buy the subscription to access all features of the Office apps. Ensure You Are Logged Into the Correct Account However, if you have not received any email and the subscription is still active, you might be logged in to Microsoft apps with a different account.ĥ. If the subscription has expired, you will have to renew it to fix the error. If you find an email regarding subscription expiration, log in to your Microsoft 365 account to confirm. Ensure Your Subscription Hasn't ExpiredĬheck the email account you used to purchase the subscription to see if you have recently received an email from Microsoft. However, if you are already subscribed to Microsoft 365 and Windows is registered, ensure it hasn't expired. So, if you're using a pirated copy of Windows, consider buying a license. If Microsoft detects that you are using a copy of Windows that is not legitimate, it may block your access to certain apps and features.Ĭonsequently, your legitimate Office subscription may not work on illegally activated Windows. If your problem is not worked out with above solution and information, please contact ASUS customer service center for further information.Just as you should avoid activating Office apps through unauthorized means, you shouldn't use unauthorized gateways to activate Windows. You can find the Office program on the Products you’ve purchased field, and then install it again. Q1: If I reset my PC and the Office program is missing (or, I deleted it), how can I download it back?Ī1: If you had activated Office, please click here and sign in to your Microsoft account, which is linked to Office program. After signing in to your Microsoft account, please click ② to agree to the Microsoft Office license agreement.Note: After you sign in, your product is added to your Microsoft account, so that you can reinstall it later, or manage your new subscription, without a product key. Please must remember your Microsoft account and password, otherwise, you won't be able to activate Office again if you forgot the account. If you don’t have a Microsoft account yet, please select Create Account. Please sign in with a Microsoft account ①. When you start an Office app for the first time, the system will inform “You’ve got Office”.After that, please follow the on-screen prompts to confirm your privacy, and then Microsoft 365 will be activated and ready for you.Please click ⑩ to agree to the Microsoft Office license agreement.You have subscribed to Microsoft 365 successfully, please click ⑧.Confirm payment information, and then click ⑦.Enter your payment information, and then click ⑥.Please refer to Microsoft 365 frequently asked questions for more details. You can cancel any time during the trial period. Your credit card will not be billed until the end of the trial period. Note: You are asked to provide credit card information to help ensure that you do not experience any interruptions with your service once your trial ends. You will be directed to the Microsoft 365 official website, please select ③.After signing in to your Microsoft account, please select ②.When you start an Office app for the first time, the system will prompt you to sign in with a Microsoft account ①.Please go to the corresponding instruction based on your need: There are two Microsoft 365 activation versions on ASUS devices, free trial and 1 year subscription. (The Office authority will be linked to your Microsoft account.) You need to sign in with a Microsoft account.You need to activate Office within 180 days from the time the Windows OS is activated. (For one year subscription version only).Before you activate Office applications, Windows OS must be activated on your computer.Note: If you had activated Office already and you need to reinstall it, please click here. Before activating Microsoft 365, please check below Office regulations from Microsoft. This article describes how to activate Microsoft 365, you also can refer to the Microsoft’s Activate Office topic.
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